Terms of Service

Last updated: June 19, 2026

These Terms of Service ("Terms") govern your access to and use of the catchai platform and services (the "Service") operated by catchai ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Account Registration

You must provide accurate, complete, and current information during registration.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity under your account.
You must notify us immediately at company@catchai.live if you suspect unauthorized access to your account.

3. Service Description

catchai is an AI-powered missed call recovery platform for healthcare clinics. The Service:

Detects missed inbound calls to your clinic's configured phone number
Sends automated SMS or WhatsApp messages to the caller on your behalf
Can support AI-assisted outbound callback workflows through configured providers
Uses AI to conduct conversations and facilitate appointment bookings
Syncs with Google Calendar only after the clinic grants OAuth permission, and uses that access to check availability and manage appointment events
When a clinic selects external scheduling software or a staff-managed diary, Catchai records appointment requests as pending and does not represent them as confirmed until clinic staff complete confirmation
Provides a dashboard for monitoring call activity, bookings, and performance metrics
May support consent-based Care Network referrals where a clinic cannot serve a patient and the patient agrees to share the enquiry with another trusted provider

The Service is provided "as is" and we do not guarantee uninterrupted or error-free operation.

4. Free Trial

Before checkout, new accounts may access a limited dashboard preview for onboarding and evaluation.
For India Razorpay onboarding, the ₹899 one-time setup fee is charged before managed-number provisioning. This setup payment does not start the plan trial.
After the India managed number is activated, the clinic must authorize its selected Razorpay subscription. The full 5-day trial begins at that authorization, and monthly billing starts when that trial ends unless cancelled first.
International PayPal plans currently charge the $10 one-time setup fee when the subscription is approved, followed by the provider-configured 5-day trial.
Live calling, messaging, calendar, and other provider-backed actions require an approved plan trial or paid subscription and correctly configured third-party connections.
Provider approvals, patient consent, local law, and technical availability may limit particular actions during or after the trial.
We reserve the right to modify or discontinue the free trial at any time.

5. Subscriptions & Payments

5.1 Plans

We offer monthly Starter, Growth, and Pro plans. Starter includes up to 200 AI minutes per usage period, Growth includes up to 600, and Pro includes up to 1,200 plus outbound AI callback calls. Current pricing and the controlling plan description are displayed on our website and within the dashboard.

Included usage is a maximum allowance, not a guaranteed amount of successful calls, messages, or appointments.
AI usage pauses when the included allowance is reached. We do not automatically charge an overage fee under the current plans.
Features that depend on Bolna AI, Vobiz/local telecom infrastructure, WhatsApp or messaging providers, PayPal, Razorpay, Google, or another provider require valid configuration and remain subject to that provider's availability, approval, pricing, and terms.

5.2 First-Month Recovery Guarantee

If catchai records zero confirmed recovered bookings during your first fully active paid month, we will credit one additional month of the same plan at no subscription charge.
The guarantee is a service credit only, not a cash refund, chargeback right, or reimbursement of setup, provider, telecom, or third-party fees.
The guarantee applies once per clinic account and only after setup is complete, the clinic has an active paid plan, phone or messaging provider delivery is active, calendar configuration is complete where booking is expected, and eligible missed enquiries are received.
Only confirmed recovered bookings recorded in the catchai dashboard count for this guarantee.
Abuse, fake traffic, test calls, disconnected integrations, missing patient consent, provider outages, regulatory restrictions, or clinic-side configuration failures may make the guarantee unavailable.

5.3 Billing

International payments are processed through PayPal in USD. Eligible India payments are processed through Razorpay in INR.
Subscriptions are billed monthly according to the first billing date shown by the payment provider after any applicable trial.
You authorize us to charge the selected payment method for the applicable subscription fee.
The applicable setup fee ($10 internationally or INR 899 for India) is a mandatory one-time charge separate from the recurring monthly price and is not repeated on normal renewals. India setup is collected before provisioning; international PayPal setup is currently collected with plan approval.
Payment of the setup fee does not guarantee a phone number, telecom approval, or activation date; these depend on document review, country rules, inventory, and provider approval.
Care Network referrals, where available, do not carry a hidden per-referral fee or patient-routing commission from catchai.

5.4 Refund Policy

Refund eligibility: Payments are generally non-refundable except where a refund is required by applicable law or expressly approved by catchai.
Setup Fees: Setup, onboarding, or custom integration fees cover work and resources deployed on your behalf and are generally non-refundable once that work begins, except where required by law.
Subscription Fees: Recurring subscription fees are generally non-refundable, and we do not ordinarily provide prorated refunds for mid-month cancellations, except where required by law.
Chargebacks & Disputes: Initiating a chargeback or payment dispute with your bank or credit card company for a valid charge is a violation of these Terms. We reserve the right to dispute the chargeback, suspend your account immediately, and pursue collections for owed balances.

5.5 Cancellation

You may cancel your subscription at any time from your dashboard or by contacting support.
Upon cancellation, your access continues until the end of the current billing period.
We do not provide partial refunds for unused days within a billing cycle.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Send spam, unsolicited messages, or harassment through our platform
Attempt to bypass security measures, rate limits, or access controls
Reverse engineer, decompile, or attempt to extract source code from the Service
Use the Service to collect personal data of individuals without their consent
Misrepresent AI-generated messages as being sent by a human without disclosure
Impersonate another person or entity
Upload malicious code, viruses, or harmful content
Transmit Protected Health Information (PHI) unless a Business Associate Agreement (BAA) is signed with us.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice or refund.

7. Care Network Referrals

Care Network referrals are designed to be free, consent-based, and patient-choice driven.
You may not use the Service to route patients to another provider without patient authorization.
catchai does not provide medical advice, rank providers by clinical suitability, or guarantee that another provider will accept a referral.
During launch, Care Network activation may require manual review of provider eligibility, geography, specialty, and local compliance requirements.
You are responsible for complying with professional, advertising, referral, and patient-consent rules that apply to your clinic.

8. AI & Automated Communications

The Service uses artificial intelligence, Bolna AI voice agents, Vobiz/local telecom infrastructure, and messaging providers to generate automated administrative responses to callers via voice and WhatsApp or similar messaging channels.
AI-generated responses are designed to be professional and helpful but may occasionally produce inaccurate or inappropriate content.
You are responsible for reviewing and configuring the AI responses and appointment booking settings for your clinic.
catchai is not liable for any medical advice, misdiagnosis, or clinical decisions influenced by AI-generated communications.
Defined urgent or emergency phrases may stop normal automation and trigger a clinic notification. Catchai is not an emergency dispatch or clinical monitoring service, and clinics must maintain their own human escalation procedures.
It is your responsibility to ensure compliance with local regulations (such as TCPA or HIPAA) regarding automated and AI-assisted communications in healthcare settings.

9. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described therein.

10. Intellectual Property

The Service, including its design, code, branding, and content, is the intellectual property of catchai.
You retain ownership of all data you upload or generate through the Service (clinic information, patient contact data, etc.).
You grant us a limited license to use your data solely for the purpose of providing and improving the Service.

11. Third-Party Services

The Service integrates with third-party providers including Bolna AI, Vobiz/local telecom infrastructure, approved messaging providers, OpenAI, Supabase, PayPal, and Razorpay. Your use of these integrations is subject to their respective terms. We are not responsible for the availability, accuracy, or practices of third-party services.

12. Limitation of Liability

To the maximum extent permitted by law:

catchai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
We are not liable for missed calls, failed message deliveries, AI errors, or third-party service outages beyond our reasonable control.

13. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

14. Indemnification

You agree to indemnify and hold harmless catchai, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Termination

We may suspend or terminate your account at any time for violation of these Terms.
You may terminate your account by contacting company@catchai.live.
Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

18. Contact Us

For questions about these Terms, contact us at:

Email: company@catchai.live
Website: https://www.catchai.live