Terms of Service

Last updated: May 18, 2026

These Terms of Service ("Terms") govern your access to and use of the Catch.ai platform and services (the "Service") operated by Catch.ai ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Account Registration

You must provide accurate, complete, and current information during registration.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity under your account.
You must notify us immediately at support@catch-ai.com if you suspect unauthorized access to your account.

3. Service Description

Catch.ai is an AI-powered missed call recovery platform for healthcare clinics. The Service:

Detects missed inbound calls to your clinic's configured phone number
Sends automated SMS or WhatsApp messages to the caller on your behalf
Can conduct voice AI calls via integrations (e.g., Vapi)
Uses AI to conduct conversations and facilitate appointment bookings
Syncs securely with your connected Google or Microsoft calendars
Provides a dashboard for monitoring call activity, bookings, and performance metrics

The Service is provided "as is" and we do not guarantee uninterrupted or error-free operation.

4. Free Trial

New accounts receive a 2-day free trial with access to core features.
After the trial expires, a paid subscription is required to continue using the Service.
We reserve the right to modify or discontinue the free trial at any time.

5. Subscriptions & Payments

5.1 Plans

We offer paid subscription plans (Starter and Pro) with different feature tiers. Current pricing is displayed on our website and within the dashboard.

5.2 Billing

Payments are processed through PayPal.
Subscriptions are billed monthly from the date of purchase.
You authorize us to charge the selected payment method for the applicable subscription fee.

5.3 Refund Policy

Subscription fees are non-refundable except where required by applicable law.
If you experience a significant service outage (exceeding 48 continuous hours), you may request a pro-rata credit by contacting support@catch-ai.com.
Refund requests must be submitted within 14 days of the charge date.

5.4 Cancellation

You may cancel your subscription at any time from your dashboard or by contacting support.
Upon cancellation, your access continues until the end of the current billing period.
We do not provide partial refunds for unused days within a billing cycle.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Send spam, unsolicited messages, or harassment through our platform
Attempt to bypass security measures, rate limits, or access controls
Reverse engineer, decompile, or attempt to extract source code from the Service
Use the Service to collect personal data of individuals without their consent
Misrepresent AI-generated messages as being sent by a human without disclosure
Impersonate another person or entity
Upload malicious code, viruses, or harmful content
Transmit Protected Health Information (PHI) unless a Business Associate Agreement (BAA) is signed with us.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice or refund.

7. AI & Automated Communications

The Service uses artificial intelligence (OpenAI) and voice agents (Vapi) to generate automated responses to callers via SMS, WhatsApp, and Voice.
AI-generated responses are designed to be professional and helpful but may occasionally produce inaccurate or inappropriate content.
You are responsible for reviewing and configuring the AI responses and appointment booking settings for your clinic.
Catch.ai is not liable for any medical advice, misdiagnosis, or clinical decisions influenced by AI-generated communications.
It is your responsibility to ensure compliance with local regulations (such as TCPA or HIPAA) regarding automated and AI-assisted communications in healthcare settings.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described therein.

9. Intellectual Property

The Service, including its design, code, branding, and content, is the intellectual property of Catch.ai.
You retain ownership of all data you upload or generate through the Service (clinic information, patient contact data, etc.).
You grant us a limited license to use your data solely for the purpose of providing and improving the Service.

10. Third-Party Services

The Service integrates with third-party providers including Twilio, OpenAI, Supabase, PayPal, and Vapi. Your use of these integrations is subject to their respective terms. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law:

Catch.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
We are not liable for missed calls, failed message deliveries, AI errors, or third-party service outages beyond our reasonable control.

12. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

You agree to indemnify and hold harmless Catch.ai, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Termination

We may suspend or terminate your account at any time for violation of these Terms.
You may terminate your account by contacting support@catch-ai.com.
Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

17. Contact Us

For questions about these Terms, contact us at:

Email: support@catch-ai.com
Website: https://catchai.live