The AI patient
recovery engine
for healthcare clinics.

An AI receptionist mainly answers calls. Catchai is built around patient recovery: missed enquiry recovery, WhatsApp follow-ups, appointment booking, Empty Slot Refill, Reputation Engine workflows, ROI visibility, and Care Network referrals with patient consent.

Yes. Ask Catchai is a read-only dashboard voice command feature. Clinic staff can ask about missed calls, recovered bookings, WhatsApp follow-ups, empty slots, reviews, Care Network activity, ROI signals, and staff attention in supported languages including English, Hinglish, Hindi, Marathi, Gujarati, Punjabi, Tamil, and Bengali.

Care Network lets clinics route suitable patient enquiries to trusted providers with patient consent. Empty Slot Refill helps message waiting or unbooked patients when a cancellation creates availability. Reputation Engine helps request patient feedback after visits and alert staff when attention is needed.

Catchai was founded by Shantanu Jha, who leads product development, engineering, and early clinic partnerships.

No. Catchai is designed for administrative conversations, approved FAQs, appointment workflows, and staff escalation. It is not a diagnostic system and must not replace a healthcare professional.

No. Number availability, voice routing, WhatsApp approval, documentation, and local telecom rules vary by country. Catchai confirms provider availability and required onboarding before activating live communication.

Clinics are responsible for having a lawful basis and appropriate patient consent. Catchai records consent state where configured, respects supported opt-out messages, and does not treat appointment cancellation as a global marketing opt-out.

It allows Catchai to work with the clinic's configured availability and create eligible appointments instead of promising unverified slots. The clinic remains responsible for its scheduling rules and calendar accuracy.

You can select your existing clinic software in the Catchai dashboard. Catchai records suitable appointment requests as pending, alerts clinic staff, and clearly tells the patient that staff confirmation is required. It does not claim a booking is confirmed unless the connected workflow has actually confirmed it.

Catchai reads busy periods before offering a slot and writes confirmed Catchai appointments to the connected calendar. If a linked Catchai event is cancelled or moved in Google Calendar, the local appointment record is reconciled and the clinic is alerted if a scheduling conflict prevents a safe update.

The clinic selects its primary assistant language. The assistant is instructed to stay consistent when a caller requests another supported language, never guess a name, ask for spelling when uncertain, and read important phone and booking details back for confirmation. Voice accuracy still depends on the configured speech provider, audio quality, and language coverage.

Catchai does not diagnose or provide treatment advice. Defined emergency phrases stop the normal booking workflow, instruct the patient to contact local emergency services, and trigger a high-priority alert through configured clinic notification channels. Pain and urgent appointment requests are also highlighted for staff review. Catchai is not an emergency dispatch service.

Not on standard plans. Data may be processed by contracted infrastructure and AI providers outside the clinic's country. A US clinic must not transmit PHI unless a BAA has been formally executed, and any clinic requiring a specific hosting region or contractual data residency must receive written confirmation before using Catchai for regulated data.

For India, the ₹899 one-time setup fee is paid before managed-number onboarding. After activation, you authorize the selected plan and receive the full 5-day trial before monthly billing. International PayPal plans currently collect the $10 setup fee when the subscription is approved. Regional assisted-activation pricing may apply where telecom costs are higher.

If Catchai records zero confirmed recovered bookings during your first fully active paid month, we credit your next month free. The guarantee applies once per clinic after setup is complete, eligible missed enquiries are received, and provider delivery, patient consent, and calendar configuration are active.

AI voice usage pauses at the plan limit. Catchai does not automatically add an unapproved overage charge. The clinic can choose a larger plan if it needs additional monthly capacity.

Yes. The dashboard gives staff visibility into patient requests, delivery failures, booking status, and conversations that need review. Automation supports the front desk; it does not remove staff oversight.

No. Catchai does not add a hidden per-referral fee, patient-routing commission, or cash payout. During launch, Care Network referrals are free, consent-based, and manually reviewed so patients can choose whether their enquiry is shared with another trusted provider.

Care Credits are platform credits for Catchai services. They can unlock after verified, consent-aware Care Network activity, but they are not cash commissions and they are reviewed before being applied.